Frequently Asked Questions
Do I have to sign a long-term contract?
XEOX is a Pay-As-You-Go service. There are no long-term contracts or commitments on your part. You simply pay month by month for the number of devices you manage and which modules you activated.
Do I get charged differently for managing desktop clients or servers?
We charge the same per device, per month.
How do I receive product updates?
We update the app regularly so we can make it better for you. All customers will have access to any new feature.
Do I need a server or any type internal infrastructure?
XEOX’s cloud-based architecture scales as you grow. There are no additional infrastructure requirements.
For which languages does XEOX provide support?
At the moment XEOX provides support only in English and German.
Do I need a support plan if I need assistance with a technical issue experienced with XEOX?
No, the support in case of problems or occurring errors is completely free for all our customers.
How do I contact XEOX Support?
The easiest and fastest way is to send us an email to firstname.lastname@example.org. Our support team usually answers within a few hours.